Return to Office Management/Administration utilizing customer service, personnel management, and desktop computer skills to develop innovative, day-to-day business solutions.

• 8 years managing and motivating up to 19 staff in four different functions
• 8 years writing job descriptions, giving performance appraisals, processing timesheets
• 8 years coordinating with vendors for office supplies, equipment, and maintenance
• 16 years preparing unit/department stats and writing procedural manuals/policy/user guides
• 11 years training staff on policies, procedures, and PC hardware/software
• 4 years preparing budget and participating in program planning
• In 1991, rec’d Outstanding Supervisor Award, State Fund (nominated 1993, 1995, 1996)
• In 7/93, rec’d Governor’s Award--California State Employee Safety Commendation

• Microsoft Products: Windows (all versions), Office Standard/Pro, Word, Excel, Access, PowerPoint, Exchange, Outlook, FrontPage, Internet Explorer
• Graphics Programs: Corel Draw, Paint Shop Pro, Visio
• Network Operating System: Banyan Vines NOS
• Other: Blue Sky’s RoboHELP, Survey Select, Vantive, Netscape

Manager of Operations

• Manage 6 support staff including LA and Boston, write procedural manual, coordinate with vendors and temp agencies, manage all office functions, provide weekly status reports.

Security Administrator

• Coordinate ID/Account creation with system admins and managers, write Security User Guide, co-chair Safety Committee meetings, provide company training on security issues.

Technical Writer

• Write software documentation for products, Word and grammar/spelling expert, write Injury and Illness Prevention Program, participate in product steering committees.

Asst. Information Systems Analyst, IT Dept. (1 year)

• Manage LAN/WAN and provide hardware/software support, write email reference guide, MS applications specialist, contact vendor for PC hardware.

Key Data Supervisor / Supervising Word Processing Tech / Office Services Supervisor I (9 years)

• As KDS: Manage 6-person key data staff, write procedural manual, track daily/monthly statistics, train staff on PC hardware/software, coordinate with supply & maintenance vendors.
• As SWPT and OSSI: Manage 10-19 word processing/typing/receptionist/mailroom staff, prepare annual budget, track daily/monthly statistics, resource for PC issues, attend Safety Committee meetings (Secretary and Chairperson).

• Continuing education, Fresno and Skyline Colleges, Personal Computers, English Classes
• Many seminars and training classes, including "Good Grief, Good Grammar," "Windows 95 Support and Administration I/II," and "Beginning, Intermediate, Programming MS Access."

Updated 6/25/00